The accessibility to the customer and tech support that a shared hosting company provides will tell you a lot about the services that they offer as well. If you're allowed to use only emails and tickets, you have most likely found a reseller not the actual website hosting supplier. When this is the case, you'll have to wait for a couple of days to get a problem resolved since the reseller may not be checking their communication on a regular basis or they may have to consult with the actual hosting company for additional assistance. If the provider can provide different options for communication with fast response time that are available at any moment, they're almost certainly the top provider, not just a reseller. Therefore you will receive timely assistance and high quality support because they'll have direct access to the servers where your account is. Regardless of the trouble - sales or technical, it's always much better to be able to communicate with your website hosting company right away through your preferred way of communication.

24/7 Customer Support in Shared Hosting

We acknowledge the importance of receiving assistance without delay, so our shared hosting services include 24/7 tech support as well as various means of contact. In case you don't have an account yet, you can easily call us or use our live chat and talk to a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up buying a service that you cannot use effectively. In case you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel if the issue is entirely technical or it needs more investigation. In contrast to the vast majority of providers out there, we answer to all of the tickets within the hour, so you will not need to wait for an entire day. Our support services are available round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting packages that we offer include 24/7 customer and technical support, so regardless of what problem you experience, you'll be able to get in touch with us and we will give you a hand in a timely manner. The guaranteed answer time for each e-mail message or ticket that you open via your Hepsia hosting Control Panel is only 1 hour; typically the reply time hardly ever is more than twenty minutes. We also have telephone support with a couple of local numbers around the world plus a live chat, so you're able to contact us and find additional information about our solutions even if you do not have an account yet. We're able to help you with any kind of question or a problem you have - payment methods, plan features, email configuration, hosting account settings, etcetera. If you use our services, you will never have a situation where you have to wait for a day or two to get a problem resolved like you have to do with lots of other suppliers.

24/7 Customer Support in VPS Hosting

Using our Linux VPS hosting packages, you will never need to wait for more than 1 hour in order to get help for any kind of issue that you could have regarding the server or the software which comes pre-installed with it. We warrant this short answer time for all support tickets that you open via your billing Control Panel or emails that you send to our technical support crew. In addition, we have local telephone numbers in several countries around the globe plus a live chat service where we'll help you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 using the different means of communication, so regardless what your question or problem is, there is always someone to help you out promptly. When you need assistance with third-party software, which you cannot deploy or which gives you troubles, you are able to take advantage of the Managed Services upgrade package that we supply for all VPS plans.

24/7 Customer Support in Dedicated Web Hosting

All the dedicated server packages that we supply feature 24/7 support via numerous methods of communication and with a one-hour max answer time warranty. In case you want to find out more about the plans or you have various general or billing questions, you are able to phone one of the local numbers that we have globally or you may use our live chat support and consult with a live representative. For entirely technical matters that require the help of a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an email message, as these channels are more appropriate to monitor a specific problem. The response time for them rarely surpasses half an hour, which means that you can forget all about having to wait for a full day to get help. Our support service is available for all of the server-related matters, as well as the pre-installed software. When you need assistance for third-party apps, you may consider adding the Managed Services upgrade that we supply for all of the plans.