Though this is not the mainaspect to recognize a trustworthy shared hosting provider from a bad one or a reseller from an actual supplier, the option to call and speak with a live person is a sign that you are not dealing with a one-person company and that you will be able to get in touch with somebody whenever you need support. The phone support for website hosting services may vary from general to expert, therefore the issues which can be resolved through a phone call differ based on the specific service provider. Usually, these issues are more basic and include billing or first level tech issues as more difficult tasks usually require a support ticket where both you and the system administrators can follow what's going on with a given issue. Nonetheless, having the option to call your supplier will save you considerable time and efforts for the numerous tiny problems that may eventually appear when you manage your web hosting account.

Phone Support in Shared Hosting

Because we have live telephone support 14 hrs per day, you will be able to contact us and talk to one of our customer support agents to learn more about any of the Linux shared hosting packages that we provide and ensure that our servers match the system requirements for your websites before buying anything. For your convenience, we now have telephone numbers on three different continents and you are able to call the one closer to you - in the USA, the United Kingdom or Australia. In case you are already a customer, you'll be able to call us about general and billing matters, or even about some tech issues. If the trouble is strictly technical or it can take more time to analyze, you'll have to employ our ticketing system, which will allow both you and our tech support team to monitor the info given by both sides.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we supply feature live phone support for 14 hours every day. In case you are unsure which plan will be appropriate for your websites, you would like to learn more about a plan's specifications or you're looking for any other type of info on our solutions, you're able to call any of the local phone numbers that we have in the U.S.A., Great Britain and Australia and our support representatives will assist you. If you currently own an account, you're able to contact us about sales and general matters, although we are often able to help with numerous tech issues as well. For entirely technical issues you will need to use our built-in ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the better option when your problem can take more time to be dealt with or it needs to be escalated to our system administrators.