If you’ve ever got any enquiries with regard to your web hosting package or you experience a problem with your websites, you’ll need to touch base with the respective web hosting company’s customer support team. It may not make a difference how swiftly they’ll reply if you’ve got a general question, but an issue like a messed up web app update, for example, may result in your site becoming damaged or invisible on the World Wide Web. And the longer you wait for the support team to get back to you, the longer the website will be inoperational. In case you offer services or goods online, any downtime will destructively influence your website and you can lose existing or prospective clients. Lots of web hosting providers, particularly resellers, handle emails and trouble tickets within 24 hours, but in the online realm that is far too long, as customers will scarcely ever go back to a website that isn’t functioning properly over an extended stretch of time.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting packages offer a 1-hour reply time guarantee, which implies that regardless of what enquiry or difficulty you may have, we will always be there to lend a helping hand. In fact, it seldom takes more than 30 minutes to get a problem sorted out or a query answered, and this is valid for both technical and sales matters. Our customer service staff members will be at your disposal 24x7, even on weekends and public holidays, which goes to say that you will receive instant support at all times. We understand how priceless time can be, so by the time we reply to your ticket or email, we’ll have explored the issue and, in case we haven’t come up with a solution, we will provide you with more info about what you need to do on your end – when the case demands it. With our support services, you can be sure that there will be someone to assist you momentarily, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our support staff reps will be at your service at all times and they will reply to any ticket that you post via our hosting Control Panel within maximum 1 hour. The response time is guaranteed irrespective of whether you’ve got a generic question in regards to your semi-dedicated server or you run into a certain predicament and you will not have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time it is, we’ll be there to help you out, as we’re available 7 days a week to take care of any technical, billing or general issue. If you contact us about anything that’s within our capacity, we will sort it out before we reply, which goes to say that you won’t have to wait for hours or days while the problem lingers. If there is something that you need to do on your end, we will give you the necessary information – what workable solutions to try out, what actions to take, etc.