There are different ways to contact the hosting company whose services you are using, but the one that you will always find regardless of which company you select is a support ticket system. This is the easiest channel of communication for different reasons. In the event that no tech support team member is available at the moment and they’re all engaged, a telephone call may not be responded to, but a ticket will invariably be received. Also, you can copy and paste extensive pieces of information without having to worry about typographical mistakes, and in case a certain problem needs more time to be solved or a number of replies must be exchanged, all the information will be in the very same location, so each party can always follow the steps taken by the other one. The downside of using tickets to contact your web hosting provider is that they’re often separate from the hosting platform, which suggests that if you need to supply info or to follow instructions, you’ll have to use at least two separate systems and this number can grow in case you would like to manage a couple of domain names. On top of that, a lot of web hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting packages come with an integrated trouble ticket system, which is an integral part of our in-house built Hepsia Control Panel. As opposed to other comparable tools, Hepsia will enable you to manage everything associated with the hosting service itself in the very same place – payments, web files, e-mails, tickets, etc., eliminating the need to go through different systems. In case you have any technical or pre-sales questions or any problems, you can submit a ticket with just a couple of mouse clicks without needing to sign out of your hosting Control Panel. During the process, you may choose a category and our system will offer you a number of educational articles, which will supply you with additional information and which may help you fix any particular problem before you actually submit a ticket. We guarantee a response time of maximum 60 minutes, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is far more convenient to manage everything in one single location, so we have incorporated a ticketing system into the in-house developed Hepsia hosting Control Panel, which comes with each and every semi-dedicated server plan. This will allow you to handle the correspondence with our customer support team together with your disk space, which suggests that you will not have to memorize an additional sign-on name for a different admin dashboard. You’ll be able to send a new ticket or to track the status of an old one with no more than a few mouse clicks whilst you’re browsing the files hosted in your account. On top of that, you can search through older tickets using a smart search box or have a look at relevant knowledge base articles, which include solutions to commonly confronted problems. The integrated ticketing system is closely monitored 24-7-365 with the maximum ticket response time being only 60 minutes, so there’ll always be somebody to help you.