Support and Help Channels
A 60 mins Ticket Answer Warranty
Each ticket you submit to our tech help Department will be attended to in less than 60 mins. All normal queries are going to be replied to as quickly as possible. Nevertheless, if the assistance inquiry you have posted requires some help from a capable technician, we are going to forward the ticket to him and will let you know about the postponement.
Top–quality Customer Help Service
Our client assistance crew will be working for you 24x7x365 to to attend to all assistance inquiry tickets that you send. We offer customer assistance for all software applications that are pre–installed on your hosting server. These include our in–house made Hosting Control Panel, the selected OS along with the server management panel (depending on the VPS type).
An Intuitive Help Zone
An in–depth and constantly updated knowledge base is included in our custom–built Hosting Control Panel. It provides quick tips on how to perform all the common site maintenance tasks. The Help section offers in–depth how–to articles and step by step video tutorials. You can open the Help zone by clicking on the Help or Video buttons in the right corner of each Control Panel section.