Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • You will find nearly all the answers to your questions in the intuitive Help Center section built into our Hosting Control Panel. It features a detailed database with regularly asked questions and in–depth help articles prepared by our experienced customer support team.

  • Top quality support service
  • Instructional Video Clips

  • For people who would rather learn how to remedy a commonly experienced problem by watching a tutorial video clip, we’ve added a collection of video tutorials to our Hosting Control Panel. All the video lessons are brief and simple to grasp. They offer you step–by–step demonstrations of various website administration activities.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7x365 help desk service with a 1–hour support ticket response guarantee. A group of experienced tech support engineers will be available to you to respond to all the enquiries that you may possibly have. During off–peak hours, a response will be offered within just 20 minutes.