Technical Support Channels
A 1–Hour Ticket Response Guarantee
All your support requests will be dealt with within maximum 60 minutes after the trouble ticket or e–mail was received. If your case requires additional assistance from a sysadmin, we’ll forward the trouble ticket or the email to the person on duty, right away and we will leave a comment to let you know that more time will be required for arriving at the best solution. And if you take advantage of the Admin Services package, all of the services included there will be carried out whenever you prefer.
A Top–Quality Customer Service
Our customer support staff will be at your disposal 24/7 if you need help with the Hosting Control Panel or with any of the apps that we pre–install for you on the dedicated hosting server. What is more if you require help handling all the regular admin tasks on your dedicated hosting server, you can take a look at the Admin Services package, which includes data backup hard disk space, Operating System updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and restarting services, etcetera.
An Intuitive Help Section
We have provided our Hosting Control Panel with an in–depth knowledge base, which features extensive explanations of all its features and functions. Besides, we have filmed in–depth video tutorials that will further explain to you how to perform a given operation or resolve a typically experienced issue. All the how–to articles and the video tutorials are easily reachable from each Hosting Control Panel section through the Videos and Help buttons in the top right corner.